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General questions

  

Can't find the answer to your question? Contact us: service@Kopyform.de 

 

Where can I find your current prices?

Please click Price List.

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Do you offer discounts if I purchase larger quantities of Edible Paper or Edible Inks?

Yes. The more units of a product you purchase from Kopyform the better your price will be per product unit. All our prices are scaled depending on the quantities ordered. Please click Price List.

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Can I order securely through your website?

Our website has a well-designed shopping cart that allows you to shop our products with comfort and ease. We have made data security a priority. When a purchase is made, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is regarded as the industry standard among encryption technologies. It is among the best software available today for secure commerce transactions.

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I can't log into my Kopyform account. Why?

If you're trying to log in for the first time, make sure you're entering the right username and password. Also check to see that your system's date and time are set correctly and that your browser is set to accept cookies.

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What will you do with my personal information?

Any information you provide to us is kept strictly confidential and used only to support your relationship with Kopyform. This information is not disclosed or sold to any outside organization. Please click Kopyform's Privacy policy for more information.

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How can I pay for my order?

Payment has to be made in advance of shipment. We accept Visa, MasterCard, and PayPal. We cannot begin to process your order until payment has cleared our bank.
1. Credit Card
The easiest and most efficient way to pay for your order is by credit card. We accept VISA and Mastercard. All credit card transactions are completed over a secure connection and are safe and worry-free.
2. PayPal
PayPal offers industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
3. Wire Transfer
We also accept payment by wire transfer. Orders prepaid by wire transfer will be shipped as soon as the payment is received. Your order will be cancelled if we do not receive your payment within 10 business days. Your bank may charge you a fee for your wire transfer. To avoid a delay in your order shipment, make sure that the total amount you send will cover all bank fees as well as the complete price of your order, including any tax and shipping charges. We cannot accept wire transfers from Western Union. Please include your order number and wire your payment to the following address:
RV Bank Rhein-Haardt eG BIC (Bank Identification Code): GENO DE 61
IBAN (International Bank Account Number): DE70 5456 1310 0003 3330 00
Beneficiary: Kopyform GmbH, 67259 Beindersheim/Germany

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Does Kopyform require a minimum order amount?

Yes. Kopyform requires a minimum order amount of EUR 100,00 for deliveries outside of Germany. Some countries may require higher amounts (UK: EUR 500,00).

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Does Kopyform charge for samples?

Kopyform does not charge for small sample orders. However, we do ask that you pay for the freight charges to send the samples to you. A courier account number must be provided in advance.

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How does Kopyform ship my order?

Our terms are ex-works. You may have your own freight forwarder pick up the goods at our warehouse for shipment. If you do not have a forwarder of choice, Kopyform can obtain freight quotes for you using our preferred carriers and forward these quotes to you. You would need to approve and prepay for these freight services. For small orders, shipment by your courier is possible. You would need to provide us with your courier account number in advance.

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When can I expect my order to arrive?

Our standard method of shipping is by a parcel service of our choice. Orders processed before noon (UTC +1) Monday-Friday, are generally shipped the same day provided your payment has cleared our bank.

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How do I return merchandise?

Inspect all merchandise upon arrival. If you are dissatisfied in any way with any item, notify Kopyform's Customer Service with all information regarding your order before returning merchandise. Returns will be credited to the original credit card or towards your next purchase.

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Tell me about your warranty.

All Kopyform products are backed by warranty. In the unlikely event that your product is defective or you are not happy with it, please contact us at info@Kopyform.de. We will happily replace it at any time. For detailed information on our warranty click order information.

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Which customs tariff headings (TARIC) do you use?

Fondant Paper, Frosting Sheets and Decor Paper PLUS 17049099
Cartridges 32159020
Edible Inks 32159070

Wafer Paper 19059020
Choco Sheets 18069090
Arctic White 17049051

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Which countries do you ship to?

Kopyform ships worldwide provided food authorities allow our products to enter the country.

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