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Order Information

Prices and Payment Conditions

Shipping to European Countries

Customers from certain countries are requested to submit payment for their orders by wire transfer. If you reside in one of therestricted countries, we request you to prepay for your order by wire transfer. Orders prepaid by wire transfer will be shipped as soon as payment is received. Your order will be cancelled if we do not receive your payment within 10 business days.

If funds are transferred between banks by wire transfer, both the originating bank (customer's bank) and the receiving bank (KOPYFORM's bank – RV Bank) collect transaction processing fees. To avoid a delay in your order shipment, make sure that the total amount you send will cover all bank fees as well as the complete price of your order, including any tax and shipping charges.

Each parcel is automatically insured up to Euro 750.--. KOPYFORM will charge an additional Euro 15.-- for each parcel exceeding the value of Euro 750.--. 

When processing a wire transfer payment with your bank, please quote the order number from our order confirmation e-mail) and wire your payment to the following address:

RV Bank Rhein-Haardt eG
BIC (Bank Identification Code): GENO DE 61 LBS
IBAN (International Bank Account Number): DE70 5456 1310 0003 3330 00
Beneficiary: Kopyform GmbH, 67259 Beindersheim/Germany

KOPYFORM will ship your goods once the transferred funds have cleared our bank account and will provide carrier-specific tracking information by e-mail.

Order cancellation

To cancel or change an order, first check the status of your order to ensure that it has not already shipped. If a tracking number has not yet been assigned, you can cancel your order by calling us at +49 (0)6233-770210. Please note that e-mail is not a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship before we are able to read your e-mail and cancel your order. If we are unable to stop your order before it ships, and the order has been assigned a tracking number, contact Customer Service for assistance in setting up a return.

When KOPYFORM ships your order, we will e-mail you a tracking number that you can use to track your package.  Depending on when the delivery company picks up your package from KOPYFORM, this tracking number on may not be entered into their system until the next business day.

Warranty

If you purchased the product directly from KOPYFORM, we require you to inspect the product within 30 days of receipt, and notify KOPYFORM promptly of any non-conformance. Failure to notify KOPYFORM within that 30-day period will constitute acceptance of the product for all purposes. If you purchased the product directly from KOPYFORM, you shall return the product to KOPYFORM. No product may be returned for any reason without obtaining a Return Authorization from KOPYFORM. You are responsible for returning the product to KOPYFORM at your risk and expense. You shall return the product to KOPYFORM in the original packaging. KOPYFORM will not be responsible for damaged parts if you do not follow this process. You should retain shipping information, including tracking number, until your account has been credited by KOPYFORM or replacement product has been received. If KOPYFORM determines that failure of the product was not a result of a defect in materials or workmanship, KOPYFORM reserves the right to charge you for parts and labor or charge you a 20% restocking fee. KOPYFORM will advise you prior to assessing these charges. Any product returned to KOPYFORM shall become the property of KOPYFORM.

Limitations:

KOPYFORM MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND KOPYFORM DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL KOPYFORM BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF GERMANY. CLAIMS AGAINST KOPYFORM FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.

Return Policy

It is very rare that customers need to return a product to KOPYFORM. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible. If you have any problems with your products please give us a call at +49 (0)6233-770210 or send an e-mail to info@kopyform.de.  We'll give you a return authorization number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.

Support

KOPYFORM offers live support during business hours from Monday through Friday 8 a.m. - 5 p.m. GMT (Greenwich Mean Time).  Please call us at +49 (0)6233-770210 or send a fax to +49 (0)6233-770277.  You can also send an e-mail to info@kopyform.de.

Terms of Sale

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY THE CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY KOPYFORM, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON KOPYFORM. CUSTOMER'S REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY OTHER REMEDIES AVAILABLE TO CUSTOMER, WHETHER PROVIDED AT LAW, EQUITY, OR OTHERWISE.